PlayStation 3 Servicing Procedure

[EBZ-Mike]

Service Process - What you need to do:

You will receive a box from us with prepaid shipping to our service facility. Your box will arrive in about three (3) to five (5) business days.

Please make sure to read all of the instructions in the Service Information pack-in that is inside the box. Missing one of these steps may affect how fast we can get your system back to you.

The instructions in the box show you how to:

Back-Up Your Data

This is to help you move over most of your files from your system so that you don't have to re-download them when you get your serviced system back. All data will be removed from your system, so please remember to back your files up.

Deactivate Your PlayStation^? Network Master Account

Items you buy through the PSN with a single Master Account, like videos, games, and add-ons, can only be used on a limited number of systems at one time. Please follow the deactivation instructions BEFORE sending your system in, so that you can re-download any movies or games you have purchased onto your serviced system.

Delete All Users

Please delete all of the users on the system. You may want to write down your PSN ID and Log-in IDs for the PSN for future reference.

Format the PS3^? System Hard Drive

Please format your PS3^? System Hard Drive if possible. This will completely erase all files, including pictures, music, movies and game saves from your system. Remember to BACK-UP YOUR DATA before you do this, so that you can restore your files to your serviced system.

Pack the system

Please make sure you pack the system as instructed to help prevent damage while it is being shipped to our service center.

Include your Service Information

You can fill out the form on the pack-in or include the information in this email.

Frequently Asked Questions on Service:

How long does service take?

Turn-around time for the service is about seven (7) to ten (10) business days from the time we receive the system.

What about my warranty?

Once service is complete, your serviced system will be sent to you with a new 90 day limited service warranty. This new warranty will not affect your original manufacturer?s warranty. You will continue to be covered under the remaining portion of your original 1 year warranty. Your service warranty ends 90 calendar days after you receive your system.

Will I receive any notifications about my service?

You will receive emails at the email address you provide to PlayStation^? Consumer Services. We will send an email when the system is received and another when the system is shipped back to you. Please remember to check your bulk and junk folders for this email.

How do I check the status of my system?

You can check the status of your system online using your Service Request number (SR#) or your you can call our automated phone system at 800-345-SONY(7669) and press option 4 and use your phone number or SR#.

Important Information About Service:

Final determination on Warranty Status is determined by the Service Center. Systems that do not meet the Manufacturer's Limited Warranty Terms and Conditions or the PlayStation^? Protection Plan Terms and Conditions will be considered "Out of Warranty" and there will be a charge for service or your system will be returned to you un-serviced.

This service process is for consumers only. Retailers and third party providers are not eligible.

The Service Center reserves the right to repair, exchange with a factory certified system, or return your system to you according to their diagnosis.

Your system will be returned to you at the address you provided. We are unable to change this address once the unit has been processed for service.

Your system will be RETURNED UN-SERVICED due to any of the following:

? Excessive wear and tear, neglect, abuse, accident and/or modification.
? Serial Number Label has been tampered with, cut, torn or removed.
? Model does not match the model you requested service on.
? Invalid SR#: This service offer is good for thirty (30) days from the date of your request.
? For the trade-in option: the original Hard Disc Drive must be included with the system to qualify.

We value your privacy. Your personal information will not be shared with third parties in violation of our Privacy Policy. For more information, please read our Privacy Policy.

[EBZ-Mike]

So I purchased my PS3 250g Slim in March 2010. I purchased the Invasion DLC the other day and went to put in Resistance 3 disc, and it would not read. I was like "What the hell". My son was the last to have played it with his Dead Island game and I had asked him once he got home from school if he had any issues. He said it would not load up. I was like "DAMN".

So anyways I looked up servicing on the internet for the PS3 and followed all instructions. I had to get model # and serial #. The good thing it was only $99.00, but the sad thing was I could have only paid $49.99 if I had purchased the extended warrenty from the PS Store.

So I get the below email naturally it was formatted a little different and I made changes to suite the EBZ forum. It just "blows" me away that I have to do all that it says just because the Blue Ray lens stopped reading Blue Rays. That also makes no since to me as it will still read CD's, and DVD's.

I pre-ordered the Battlefield 3 game, and I still have not received the box from Sony to ship in my PS3. I know I will miss the release, but I really hope they fix, and return in the time frame they state. So to every staff and non staff "I am without a PS3 for the time being".

I would like to know if others have had to send in their PS3's to be fixed, and what is their comments about that whole process. Please reply and let us know. Thank you.

[EBZ-Mike]

On a side note; I also did the service for my PS3 80g which I purchased in 2008 which was $129.00. The same thing happened which I simply purchased the BR lens from Ebay, and installed myself. A few months after it got the YLOD (Yellow Light of Death) issue, and I corrected that by watch a few Youtube videos on how to fix it. It worked, and I gave to my son as I purchased the 250g to replace it. It lasted about 1 month and YLOD (Yellow Light of Death) again.

I did not complete the service set up as I wanted to call to ask some questions because I had already cracked the case to fix the YLOD issue. By opening the case it voids any warranty the system may have. Well my question to the CSR from Sony was that due to the warranty already being void from the life of the system could the machine still be fixed. It does not state in the service agreement that "If the system is opened that it will not be serviced". There have been no modifications to it, and everything is the exact same as I received when purchased. The CSR stated that "If they do not fix based on what they see they will ship back with no charge to the end consumer". So basically what I have is a 50/50 shot at them either fixing my 80g or sending it back. The CSR said "Basically". So once I get my 250g slim back I will do the servicing for the 80g, and hopefully Sony will fix as it does not go against any of their below reasons for not servicing the machine. Paying $129.00 is allot cheaper than $350.00 for a new system for my son.

Your system will be RETURNED UN-SERVICED due to any of the following:

? Excessive wear and tear, neglect, abuse, accident and/or modification.
? Serial Number Label has been tampered with, cut, torn or removed.
? Model does not match the model you requested service on.
? Invalid SR#: This service offer is good for thirty (30) days from the date of your request.
? For the trade-in option: the original Hard Disc Drive must be included with the system to qualify.